Refund Policy

At Hindsol Software Private Limited ("Hindsol," "we," "us," or "our"), we strive to provide high-quality IT services to our clients. This Refund Policy outlines our guidelines for refunds related to our services. By engaging with our services, you agree to adhere to the terms of this policy.

Eligibility for Refund:

Refunds may be granted under the following circumstances:

• In the event of service cancellation initiated by Hindsol Software Private Limited.
• If there are material defects or issues with the service provided that cannot be resolved by Hindsol.
• If the client has made an overpayment or duplicate payment for services.

Refund Process:

To request a refund, the client must contact Hindsol Software Private Limited within the specified timeframe indicated in the agreement between the parties or within a reasonable timeframe of discovering the issue.

• Refund requests must be submitted in writing and include relevant details and documentation supporting the request.
• Hindsol will review the refund request and may require additional information or clarification from the client.
• Refunds will be processed within a reasonable timeframe, typically within 3 working days of approval.

Non-Refundable Items:

Certain services or fees may not be eligible for a refund, including but not limited to:

• Fees for services already rendered or completed.
• Third-party expenses incurred on behalf of the client.
• Any expenses or costs explicitly stated as non-refundable in the agreement.

Dispute Resolution:

In the event of a dispute regarding a refund request, both parties agree to engage in good faith discussions to resolve the issue. If a resolution cannot be reached through negotiation, either party may seek legal recourse as outlined in the governing law section of the agreement.

Changes to Refund Policy:

Hindsol Software Private Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued engagement with our services after any such changes constitutes your acceptance of the revised Refund Policy.

Contact Us:

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at info@hindsol.com.

By engaging with our services, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.